General FAQs
Q: What is BalancifyAI?
BalancifyAI is an AI-powered clinical decision support tool designed to assist ENT Specialists, Neurologists, Audiologists, Phyaical Therapists and any other Clinicians in evaluating dizzy patients. It analyzes patient history, clinical examination findings, and instrumental test results to generate likely diagnostic considerations with confidence scores.
Q: Who can use BalancifyAI?
The platform is intended for healthcare professionals dealing with dizziness and balance disorders — including ENT Doctors, Neurologists, Audiologists, and Physical Therapists. It is not designed for direct patient use.
Q: Is BalancifyAI a diagnostic device?
No. BalancifyAI is a decision-support tool. It does not provide definitive diagnoses. Final clinical judgment and patient care decisions always rest with the treating healthcare professional.
How It Works
Q: How does BalancifyAI generate diagnostic suggestions?
The tool takes structured patient history, clinical exam results, and instrumental test data (like VNG, vHIT, posturography) as input. It then uses advanced AI models to provide the top likely diagnostic outcomes, each with confidence levels and justification.
Q: What types of test results can I upload?
Currently, you can enter structured values or upload PDF reports from VNG and vHIT systems. Support for more test modalities will be added in future versions.
Q: Do I need any special hardware to use BalancifyAI?
No. The platform works with your existing clinical workflow and diagnostic equipment. You only need a computer with internet access.
Beta Program
Q: What does “beta use” mean?
Beta access means you’re using an early version of the product to test its features, provide feedback, and help us refine the tool before a wider launch. The service is provided “as is” during beta.
Q: How do I sign up for the beta?
Simply fill out the registration form on our website. We’ll review your request and confirm access by email.
Q: Is there a cost to join the beta program?
No, beta access is free of charge. We may request feedback and participation in short surveys.
Q: What kind of feedback do you expect from beta users?
We’d love your input on usability, accuracy of outputs, workflow fit, and suggestions for improvements.
Data & Privacy
Q: How is patient data handled?
All patient data should be anonymized before uploading. We follow strict data security practices, including encryption and secure storage, to protect your information. See our Privacy Policy for details.
Q: Does BalancifyAI store my patient records?
Data may be temporarily stored to process your request. For beta testing, de-identified data may be retained in aggregate to improve the product. We do not sell or share your data with third parties.
Q: Is BalancifyAI HIPAA/GDPR compliant?
Yes. BalancifyAI is designed to comply with HIPAA in the U.S. and GDPR in the EU. Users are responsible for ensuring compliance when entering data in their jurisdiction.
Legal & Medical Disclaimer
Q: Can I rely solely on BalancifyAI for clinical decisions?
No. BalancifyAI is a supportive tool. It is not a substitute for medical expertise. Final responsibility for diagnosis and patient management rests with the clinician.
Q: What happens if the AI output is wrong?
As a beta product, accuracy is still being refined. BalancifyAI outputs are suggestions, not certainties. You must always validate AI findings with clinical judgment.
Technical Support
Q: What if I face technical issues?
You can contact our support team at [insert email]. We aim to respond within 24–48 hours.
Q: Which browsers are supported?
BalancifyAI works best with the latest versions of Chrome, Edge, and Safari.
Q: Can I use it on mobile?
The platform is optimized for desktop use. Mobile support will be added later.
Should you have any other questions not covered in the above FAQs, please send a email to info@balancifyai.com